Reviews

9.0
Review score

Score Breakdown

Cleanliness
9.2
Comfort
9.1
Property location
9.2
Facilities
8.9
Staff
9.2
Value
8.5

Reviews

    justin
    au

    Review score

    7.5
    21 May 2018
    Old rooms
    Really good aircon and breakfast
    Pier Giorgio
    it

    Review score

    8.3
    20 May 2018
    There are no comments available for this review.
    Aussie
    au

    Review score

    10
    14 May 2018

    Luxury

    Having to wear a compulsary swimming cap in the swimming pool
    Free complimentary drinks on arrival
    John
    au

    Review score

    9.6
    8 May 2018

    Traditional and very comfortable

    Large room with two double beds. Close to metro and Cerro Santa Lucia (Santa Lucia Hill).
    Paula
    au

    Review score

    8.3
    7 May 2018

    Great location with excellent customer service

    Raul
    ca

    Review score

    9.6
    6 May 2018

    The Hotel Plaza San Francisco surpassed all my expectations.

    Nothing
    Difficult to prioritize the best in this hotel. Everything was excellent. The bedroom and bathroom where ample and very comfortable , very clean, the bed was one of the best I slept in while traveling in Chile this time. The restaurant....a world class in service and food quality. Excellent wine selection. Personnel at the restaurant deserves an A+++ . The same for the rest of the Hotel's personnel. Always ready to help, always smiling (a rare virtue of the Chileans working in service). They allowed me to have a late check out (2 PM!!!) to accommodate my departure back to Canada. There several large and well known hotels chains in Santiago and I have been in several of them, however, Hotel Plaza San Francisco gives you that home feeling and comfort that you don't find in those large hotels with famous names. I strongly recommend this hotel to whoever goes to Santiago for either business or pleasure. To the managers of Plaza San Francisco my most sincere congratulations, you have set a standard rarely seen in other hotels I have stayed in Chile before.
    Paula
    au

    Review score

    8.8
    6 May 2018
    There are no comments available for this review.
    antonella romina
    ar

    Review score

    10
    4 May 2018

    espectacular

    todo sin excepcion
    Melissa
    gb

    Review score

    5.4
    3 May 2018

    Rude waiters, cold pool

    The pool is cold, dark and small. The change rooms do not lead straight into the pool area. U have to walk through the spa reception and passed the gym. Only gave me one towel for me and my 2 children. Change area is tiny. No bathrobes in rooms so u can't just go straight down to the pool. The towel offered is small. Just about covered me when passing the gym and people in the corridor. The restaurant is very expensive. The food was nice. The buffet was a bit too fancy for my children though. Whilst the food was nice the waiters were terrible. Kept looking at us strange, i kept thinking I was doing something wrong? They would congregate near our table and talk in Spanish and look at us. They didnt appear to have any manners and it was uncomfortable throughout. At breakfast the waiters all seemed to be arguing and right infront of the guests whilst serving them?! We asked the hotel for a taxi. They showed us to a cab that tried to over charge us (had a meter but tried to add a few thousand pesos on top) an argument insued in the middle of the street.
    Our twin room was a great size for the 4 of us. Reception and concierge people were lovely.
    Miljan
    ar

    Review score

    8.8
    3 May 2018
    There are no comments available for this review.
    Mauricio
    cl

    Review score

    9.2
    2 May 2018

    Great experience at Santiago downtown.

    Great location in Santiago downtown. Friendly staff and great breakfast. Good stay if you travel with children.
    Shannyn
    au

    Review score

    9.6
    30 April 2018
    There are no comments available for this review.
    au

    Review score

    10
    28 April 2018

    .

    Breakfast wasn’t as comprehensive as expected
    The room was lovely.
    Carlos
    cl

    Review score

    7.5
    25 April 2018
    Location.
    Good value for money, very comfortable.
    Silvio Mauro
    br

    Review score

    9.2
    22 April 2018

    Very good Hotel in Santiago Downtown

    Price, too expensive
    Good hotel, good location. Close to Casa de La Moneda, in an main avenue in Santiago. Neighborhood is ok. A little bit expensive for what hotel offers, but a good option for the ones that want to be close to Santiago downtown
    Lady Birgit
    gb

    Review score

    7.1
    17 April 2018
    There are no comments available for this review.
    Pristoka
    cl

    Review score

    9.2
    23 May 2018
    There are no comments available for this review.
    David
    ca

    Review score

    9.6
    22 May 2018
    Price was a little high but there still was value given the positive attributes
    Location. Breakfast buffet. Staff
    Gabriela
    ro

    Review score

    5.8
    7 May 2018
    The staff attitude should be improved, especially at the reception. The rooms are noisy, because of the location on a big and busy boulevard.
    The rooms are spacious.
    sg

    Review score

    10
    3 May 2018
    There are no comments available for this review.
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